AirCall

What is AirCall?

Aircall is the phone system for modern business. An entirely cloud-based voice platform that integrates seamlessly with popular productivity and helpdesk tools that workplaces are already using, Aircall was built to make phone support as easy to manage as any other business workflow—accessible, transparent, and collaborative. 

AirCall Features

• Instantly create toll-free numbers in your local area code or any country in which your business operates.
• Claim local and international numbers for your business in 100+ countries — even if your team works a continent away.
• Make it a collaborative conversation by hosting a total of up to five people on the same live call.
• Set customized schedules to confirm exactly when each of your numbers are available to receive calls.
• Record, upload, or write the script for a customized message to greet callers when you’re away.
• Direct calls to the correct teammates every time by customizing distribution and ring rules.
• Set up a smart directory that automatically guides callers to the correct team on their first try.
• Assign everyone on the team a personalized three-digit extension their colleagues can quickly dial.
• Eliminate spam callers and bots so you can focus more on the conversations your business cares about.
• Find all your numbers and your users in one place, even if they’re all over the globe.
• Create and share selected contacts with your team so everyone can follow the conversation.
• Give your teammates the option to quickly speak to one another before transferring a live call.
• Get a complete perspective of calls that require a follow-up and archive old assignments as you go.
• Assign a call to a teammate, leave them an explanatory comment, and the call will pop up on their to-do list.
• Toggle your system settings at any time, including adding new numbers or users in a single click.
• Give inbound callers the option to remain in queue until one of your agents is available to talk.
• Route calls to teams grouped by location, language, skill, or any other trait you’d like.
• Put your current conversation on hold and simultaneously start a separate call with a third party.
• Take or place as many calls as you would like — simultaneously — on the same phone number.
• Give callers the power to opt out of a waiting line and receive your outbound reply at a later time.
• Set team and/or individual working hours to assure calls are routed only to available employees.
• Route calls to teammates grouped by shared skills like a linguistic or technical specialty.
• Review call recordings to help confirm details, monitor quality, and guide training sessions.
• Keep your callers’ sensitive information secure by temporarily pausing call recording as needed.
• Get incoming call alerts sent to your screen and start the conversation by clicking the banner.
• Reduce your missed call rate by ensuring all inbound calls ring loud and clear in your workspace.
• Save minutes every day by launching calls in the Aircall app with a single click.
• Stay in touch even when your office is out of reach by forwarding calls to your mobile device.
• Search and sort through categorized calls to find the exact conversation you are looking for.
• Tag calls to give your team all the context it needs for smart decisions and smooth follow-ups.
• Give your team time after every call to quickly tag, assign, and prepare for the next conversation.
• Make calls in rapid succession with a powerful sales dialer that automatically adds numbers from any webpage.
• Aircall integrates with your CRM and Helpdesk tools to keep all conversations connected.
• Our new business phone app is packed with the powerful Aircall features our users love into a device that fits in your pocket.
• Keep track of all your call center metrics—such as wait time, missed call rate, and call volume—in one place.
• Gain a real-time perspective of team activity so you can shift resources and optimize productivity.
• Accelerate employee training and boost call quality assurance by monitoring live calls.
• Secretly speak to teammates while they are on a live call so you can provide timely advice.
• Our one-click CTI lets you customize workflows, improve team productivity, and boost customer experience.
• Connect our phone system to your everyday tools or build a new custom workflow.
• Build your network of shared contacts via Google Apps, CRM or PieSync imports.
• Activate integrations in one click from the Aircall admin dashboard and manage all settings in one place.
• See more context behind every inbound call by pulling related data from other apps into view.